REFUND POLICY 

 

We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution!.

For all domestic orders, if an item is missing, damaged, you may call our Customer Service within 60 days of your purchase.

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We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.

• Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.

• Replacements are subject to availability and will be shipped at no additional cost.

• Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.

• To be eligible for refund or replacement, the request must be made within 60 days of purchase.

 

What if I received a damaged or defective item?

We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. In some rare cases, an item may be defective.

If you receive a damaged or defective item in your order, please request a refund or replacement from our Customer Service at 1-888-979-1888 and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.

Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.

 

What if an item is missing, or if I received the incorrect item?

Missing item:

If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box at a later date.

If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement with our Customer Service at 1-888-979-1888.

Incorrect item:

If you received an incorrect item in your order, please contact our Customer Service at 1-888-979-1888. If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We may request pictures of the product you received to help in the processing of your refund or replacement request.

 

Can I cancel or edit my order?

Depending on the status of your order, you can request to cancel or edit your order by contacting Customer Service at 1-800-603-8778 for assistance. Note that items cannot be added to your order after it has been placed, even by our team.

For orders placed using Guest Checkout, no changes or modifications can be made.

 

What if I entered the incorrect shipping address?

Please contact our Customer Service at 1-888-603-8778 immediately and we’ll do everything we can to update your order to ship to the correct address. However, depending on the status of the order and the shipping method, we may not be able to update your shipping address, re-route your package or ensure successful delivery of your order.

We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.

 

What if an item is canceled from my order?

Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):

• Item(s) out of stock and unavailable for shipment

• Issues in processing your payment information

If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.

 

What if the item I receive is expired?

We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact our Customer Service at 1-888-979-1888 directly so we can solve the issue and investigate the inventory of the item in question.

 

What if my package shows as “Delivered” but I did not receive it?

If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:

• Look for a notice of attempted delivery.

• Check nearby spots where the package may have been left.

• Ask a neighbor if they accepted a delivery on your behalf.

• Verify the shipping address on your order to ensure it was correct.

If you’ve followed the above steps and your package still cannot be located, please contact our Customer Service at 1-888-603-8778 directly so we can help.

Tips for protecting your packages from theft:

• Ship to a secure location.

• Track your package so you know approximately when it will arrive.

• Join up with your neighbors to look out for each other’s deliveries.

• Install a doorbell or security camera.

• Consider purchasing a secure package locker or box for your porch.

 

At Mirako Japan, we guarantee 100% Customer Satisfaction for all of our products.

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Cancellation Policy: Customers may cancel an order by calling 1-888-603-8778. If a cancellation is requested after an order has shipped, the package must be returned for refund, as per our Refund Policy. Refund Policy: Refunds cheerfully provided on all bottles returned within 30 days. To obtain a return authorization please call Customer Care at 1-888-603-8778. Customer assumes all shipping costs.

 

Bulk Order Refund Policy: Bulk orders of 12 or more bottles are subject to a 15% processing fee if returned (unopened) and in perfect condition within 30 days. Always store bottles properly in a cool, dark, dry place and inspect all bottles upon receipt.

 

To ensure proper crediting of your account in an expedited manner, a return authorization code is required for all returned merchandise. It's easy to get one. Just call our Customer Care department at 1-888-603-8778 and you will receive it right away. Include your return authorization number with the merchandise you are returning.

All returns should be sent to:

MIRAKO JAPAN
Returns Department
9856 Westminster Blvd Ste 122

Garden Grove CA 92844

Returns without a valid return authorization are subject to a $10.00 processing fee.​

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